Faqs - Ufone 4G


Here are some of the most common issues people have while roaming. If you can’t find what you’re looking for call our Customer Care Representative by dialing 333 from your Ufone number or by dialing 051-111-333-100 from any other number.

Q: Do I need to purchase a special number to avail International Roaming?
A: No, International roaming is available for all Ufone Postpaid and Prepaid customers.
Q: How can I make outgoing calls in a foreign country using Ufone International Roaming Service?
A: Simply dial “+” or “00” followed by the country code and the destination number (city code/mobile network code and the telephone number). For e.g. for Pakistan simply dial +92(city/mobile code) (number)
Q: How will the person call me from Pakistan?
A: By simply dialing your mobile number preceded by 0333/0334 code.
Q: What can I do if I have a problem while I am on Roaming?
A: You can contact Ufone Customer Care by dialing +92-51-111-333-100. You may also email your concerns/feedback at customercare@ufone.com
Q: How can I activate International Roaming on my Prepaid number?
A: All Ufone Prepaid Sims already have International Roaming activated on them.
Q: How can I activate International Roaming on my Postpay number?
A: By visiting your nearest customer service center / franchise or by calling 333.
Q: Where I can get the detailed information on tariffs and Roaming Partners?
A: Detailed information is available on our website www.ufone.com or you can call our Customer Care Representative by dialing 333 from your Ufone number or by dialing 051-111-333-100 from any other number.
Q: How long would it take for IR to be activated on my number?
A: The total activation time for Postpay is 6 hrs & prepaid Sims are already activated on IR.
Q: Can I use GPRS and Blackberry services while on roaming?
A: Yes, GPRS and Blackberry services are available in selected destinations. For complete coverage list please visit IR Coverage.
Q: How can I check my balance of prepaid number on International roaming?
A: For balance Check please dial *124#
Q: How can I recharge balance on my number on International roaming?
A: For Voucher recharge on prepaid number please dial *123*card number# send/ok (free of cost). For Postpay first you have to dial *125# for service activation (free of cost) then you have to dial *126*card number# Send/Ok (free of cost).
Q: Will Ufone Prepaid recharge cards be available in the country I will be Roaming in?
A: No, you should recharge your account up to Rs. 2,000 or more in order to avoid any inconvenience. Subscribers can also carry scratch cards with them to be loaded while roaming.Q: Can I manually select my network?
A: Yes, you can by the following method.

Nokia: Menu >
Settings >
Phone Settings >
Network >
Selection > Manual
Motorola: Menu >
Settings >
Network >
Available Networks >
Register Now
Menu >
Connectivity >
Mobile >
Network/Networks >
Search Mode >
Manual >
Select Network
Samsung: Menu >
Network Services >
Network Selection >
Imate: Start >
Settings >
Phone >
Networks > Network Selection > Manual
BenQ: Menu >
Settings >
Network >
LG: Menu >
Settings >
Connection >
Network Selection >
Siemens: Menu >
Setup >
Network >
Auto Network; (press Change
to remove the check mark,
if checked) Choose Network.
Press yes to change network
Blackberry: Options (icon)> Mobile Network > Network Selection Mode > Manual

Please avoid using short codes for e.g. 333, 666 etc while using Ufone IR service.

Q: Is SMS Roaming service available for all Prepaid / Postpay customers?
A: Yes, roaming is available for Prepaid & Postapid customers.
Q: How do I activate the SMS Roaming service on my number?
A: You can activate SMS Roaming by sending a blank SMS to 766.
Q: How do I deactivate the SMS Roaming service on my number?
A: You can deactivate SMS Roaming by sending a blank SMS to 765.
Q: Are there any additional charges for sending an SMS to 766 & 765?
A: An SMS would cost Rs 1.79 (inclusive of tax).
Q: What announcement will be heard by the calling party in case SMS Roaming service is activated on my number?
A: Error in connection tone and no announcement is heard
Q: Within Pakistan would I be able to use any VAS or Voice call related services?
A: No, only SMS related services will work.
Q: Are there other options to activate SMS roaming other than sending SMS to 766?
A: You can call 333 or visit your nearest service center/franchise to activate this service.
Q: Is this service applicable for VPN?
A: Voice VPN services will not work but SMS VPN services will be available.
Q: While SMS Roaming service is active will this affect my SMS bucket subscription?
A: SMS buckets are available for non-roaming scenarios only.
Q: What security deposit is required for Postpay connections to avail SMS Roaming?
A: Postpay customers will have to make a security deposit Rs. 4,000.
Q: Where can I access to SMS Roaming tariffs?
A: Tariffs are available at IR Tariff . Only SMS roaming charges will be applicable.
Q: Would I be able to switch roaming networks in a particular country to attain lower SMS charges?
For example:
a. In Singapore switching networks from Starhub to Singtel or from Singtel to M1.
b. In U.K switching networks from O2 to Vodafone or from Vodafone to O2.
A: Network change would be possible and tariffs would be applicable as per the tariffs published on IR Tariff.
  • In Islamabad, AJK, Gilgit/Baltistan and FATA an additional 0.84% will be charged on all services and packages.
  • I 19.5% FED on usage and other taxes on bill/recharge apply.
  • I In Islamabad, AJK, Gilgit/Baltistan and FATA 18.5% FED and other taxes on bill/recharge will apply.
  • I Your SIM is your identity, only use SIMs issued through Biometric Verification – PTA
Contact Us
  • Helpline (From Ufone): 333
  • Tel: 033-11-333-100
  • Email: customercare@ufone.com
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