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Subscribers should know that LTE/4G & 3G quality service’ coverage maps have been created with tools that predict the likely areas of coverage. Not every location within the coverage areas has been individually tested for coverage. While the footprint of coverage outlined on the maps is generally accurate, there will be specific areas described as being within a coverage area where a customer's LTE/4G & 3G quality service will not work. This is a common characteristic of wireless systems. For example, coverage could be degraded or not existent in specific locations due to certain physical structures, geographic features or as a result of the device used. Physical structures which may block or inhibit coverage could include basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings. Geographic features which may block coverage could include hills, mountains and even trees. Data speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.
In LTE/4G coverage area the handset shows “4G” or “LTE” or “H/H+” on the top of the screen next to the network signal bars. LTE/4G quality service’ area can be checked by dialing *4#.
In 3G coverage area the handset shows “3G” or “H/H+” on the top of the screen next to the network signal bars. 3G quality service’ area can be checked by dialing *3344#.
“Information/clarifications provided are, at best, for general understanding of the public in line with the prevailing license conditions, approvals and permissions by Pakistan Telecommunication Authority (“PTA”) and are subject to review or amendment from time to time. Nothing contained herein shall be deemed to be a substitute of the legal advice or referral to any authority or forum”.