About Us

Ufone is an Etisalat Group Company that started its operations in January 2001. Since then, it has become a leader in innovation and has established
presence in all the major cities, along with comprehensive coverage across all the major towns, villages and tehsil headquarters of Pakistan.

Who we are?

In Pakistan, we have established ourselves as an accomplished BPO services provider that has never compromised on Customer Services quality. Having extensive experience in hosting and managing both domestic and international outsourced contact center projects, we are one of the fastest growing BPO service providers in the country.

What we do?

Being a part of the Etisalat Group and among one of the leading telecom operators in Pakistan, Ufone has the capacity to empower its clients to rebuild their market positions, reimagine their business systems, and create innovative offerings for them.

Mobile Communications

Customizable channels of communication between you and your audience.

Cutomized Business Solutions

Customized solutions for operational requirements.

UPayments & UPaisa

Welcoming clients to the world of branchless banking.

Business Process Outsourcing

Contact Center Service &

Outsourcing

We draw on state-of-the-art technology optimized to meet the needs of each campaign and project. Our Multi- lingual Call Centers operate from Islamabad, Lahore and Karachi, 24 hours a day, seven days a week throughout the year.

Digital Communication

Services

Our Email, Social Media & Live Chat Support solutions are customized to address your needs and offer peace of mind. Since we completely take care of these channels for you, you may focus your time and energy on other aspects of your business.

Order Fulfilment & Tracking

Our Order Fulfillment & Tracking service can be linked to our clients’ branches, helping them keep track of all their riders.

Business Automation &

Techinical Support

We leverage our cross-industrial experience to tailor business and technical solutions to the individual needs of each client.

Quality Management System

Our Quality Management Services enable clients to maintain quality in day-to-day procedures, create benchmarks, and develop step-by-step processes that ensure compliance with international standards.

Recruitment & Training

We treat employee recruitment and successive development as a crucial element in the successful running of any organization.

Marketing Surveys

Our Marketing Survey services include collecting relevant and raw data, as well as arranging and putting it through current and approved data processing software. We aim to provide clients with quantifiable proof and facts on which to base business decisions.

Our Business Partners

Millenial Impact Canada Inc. is a consulting business in Canada Ontario, which provides consultancy services in ICT space. They specialize in simplifying ICT solutions across various industry vertical and managing large scale contact center projects.

Green Country Ventures (Pvt.) Ltd. is an innovative Information Communication Technologies (ICT) Consulting that offers solutions towards IT Service Management, Workload Automation, IT Operations, Cloud Management, IT Automation and Applications.

Bizsmart Solutions performs strategic consulting in the areas of Call Center Outsourcing, process improvement, customer acquisition and Customer relationship strategy.

TecLink is a telecommunication systems integrator dealing mainly in Broadband & Wireless Equipment, IP & Power Solutions, Hosting Services and Intelligent Traffic Management System. The Managed Services offered include BPO Services enabled by IT.

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