Ufone Customer Service & Support | Ufone Pakistan

Customer Service


033-11-333-100     Customercare@ufone.com

My Ufone

Now connect all your Mobile connections with a single My Ufone Account. Create a Username of your own choice and enjoy full control over all your Mobile connections from a one-window interface.

Our Offices

Choose from numerous Ufone office locations around the country to stay connected with your favorite cellular provider in Pakistan.

Service Center Locator

Locate service center.

Self Service Booth

Ufone 4G redefines customer experience by launching Self Service Booth which is an industry first solution to facilitate its customers.

Franchise Locator

Locate our franchise addresses.

Voice of the Customer

In order to identify your expectations and needs better we would appreciate your feedback on any kind of observation you may have.

IVR & USSD Flows

Prepaid & Postpay IVR & USSD flows detail …

Port in to Ufone 4G

Port-in to Ufone 4G hassle-free from your web browser!


Now U can choose and book one or more numbers U like from 2,000,000 available numbers and make it your very own.

Retailer Application

Apply online for ufone retailer.

Do It Yourself

Ufone 4G has always been ahead to guide you, get yourself educated with our products and latest configuration settings via interactive videos.

Recharge via PTCL One Smart Shop

Now recharge your prepaid account or pay your Postpay bill easily through self-payment kiosks at PTCL Smart Shops which are conveniently located all over Pakistan so U can make instant payments!

Taxes Applicable on Ufone’s Services

Ufone’s cellular mobile services may be subject to Federal and/or provincial and territorial taxes, depending on the location of the customer.

My Ufone App

Redefining Mobile Convenience with the new My Ufone App!

Franchise Application

We are offering you a chance to run an efficient and productive business and drive value from our core telecommunications operations, by becoming a franchise owner and partner with Ufone.


Device Identification, Registration and Blocking System — that will block all smuggled and unregistered smartphones as well as feature phones in the country.

General Terms & Conditions

All the contents stated herein form the terms and conditions (the “Terms and Conditions”) for availing cellular services of the Operator …

Contact Us
  • Helpline (From Ufone): 333
  • Tel: 033-11-333-100
  • Email: customercare@ufone.com
Download "MY UFONE" app from