Contact Details and Complaint Handling
Ufone is committed to providing fast and efficient resolution of complaints. Our process is designed to encourage response to our customer complaint as quickly and as efficiently as possible. Ufone believes in responding to customer against every nature of complaint,, including but not limited to misuse of services, quality of services, illegal practices, poor services, provision of services, misleading statements, non-provision of services, mobile number portability related complaints provided under regulation 11 of Telecom Consumer Protection Regulations 2009 as amended from time to time, in an efficient and effective manner. No customer is charged when he/she excesses the help line in exceed of tariff determined by the Authority under Regulation 13 (2) of Telecom Consumer Protection Regulations 2009 as amended from time to time. Multiple customer touch points are available at the disposable to contact us as per regulation 12 of Telecom Consumer Protection Regulations 2009 as amended from time to time. A comprehensive procedure will be adopted to handle these complaints as required under regulation 14 of Telecom Consumer Protection Regulations 2009 as amended from time to time. This would include:-
Call Center – by dialing 333 from Ufone number or UAN 033-11-333-100 from any other landline or OMO number, 24hrs a day and 365 days a year.- 49 Sales & Customer Service Centers and more than 300 Retail Outlets are available nationwide to welcome our customer’s servicing needs including complaint handling and will provide high quality services to meet customer needs.
- Written Correspondence including requests, complaints etc. can be made by our customers by:-
- Email on customercare@ufone.com
- FAX us on 111-333-900
- Via PO BOX # 3333
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- To provide ease to our customers, we also handle complaints through our Ufone Facebook Page and also through Live Web Chat on website www.ufone.com.
- The schedule of charges are as below; however, same are subject to change as per policy:
| Segment | Short Code | Prepaid | Postpay |
|---|---|---|---|
| Prepaid/Postpay/All Segments | 333 | Rs.1.5+tax on the IVR/Call Plus Rs.0.75+tax/Call to talk to the agent | Free |
| Uth Pack | 335 | Zero | N/A |
| Retailers | 475 | Zero | Zero |
| Ufone Employees | 475 | N/A | Zero |
| For Biometric Verification | 788 | Zero | Zero |
| MNP | 331236126 | As per other operator tariff plan | As per other operator tariff plan |
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Notice of general meeting
