Customer Care - Ufone

Customer Care

Ufone Postpay at your Service!

Services Provided

  • Mobile Number Portability
  • Connection purchase
  • Bill payment
  • SIM Activation
  • Number blocking in case of lost or stolen SIMs
  • Transfer of subscription
  • Changing access levels
  • Number change
  • Address change
  • SIM replacement
  • Product / package change
  • Activation of VAS
  • Connection closure
  • Handset & other mobile accessories
  • PIN / PUK code number inquiry
  • GPRS
  • IR activation
  • Missed Call Notification
  • Call Forwarding

Timings

  • 09:00 AM to 08:00 PM – Rawalpindi Saddar, Gulberg Lahore &Haidery Karachi
  • 09:00 AM to 08:00 PM – Peshawar, Rwp, Lahore, Islamabad, Gujranwala
  • Conference Call
  • FNF Activation / Changes

Services Provided

  • Bill enquiry (credit limit, expiry date etc.)
  • Reporting of lost phone
  • Number blocking in case of lost or stolen SIMs
  • Connection status (active / inactive)
  • Tariff
  • Products information
  • Ufone Sales & Service Center information
  • Nearest dealer information
  • Ufone coverage areas
  • Emergency number information
  • International roaming information
  • Value added services information
  • Missed call alerts
  • Call forwarding
  • Conference call
  • FNF Activation / Changes

Timings

  • 24 hours a day

Queries, Information or Feedback

  • Dial 333 from UfonePostpay
  • 033-11-333-100 from Landline
  • Email: customercare@ufone.com
  • Fax: 111-333-900
  • Your SIM is your identity, only use SIMs issued through Biometric Verification – PTA
  • Effective 16th March 2018, taxes on all Postpay packages and products will be charged on the billing address according to the provincial taxes imposed by the Government of Pakistan, presented in the table below.
Region Prepaid Balance Recharge,
Postpaid Bills
Voice, Texts, VAS,
Service & Maintenance Charges,
Call Setup Charges,
Line Rent
Internet / Data Services
AIT GST GST
Punjab 12.5% 19.5% 19.5%
Sindh 12.5% 19.5% 19.5%*
Khyber Pakhtunkhwa (KPK) – excluding tribal areas 12.5% 19.5% 19.5%
Balochistan – excluding tribal areas 12.5% 19.5% 19.5%
Islamabad Capital Territory 12.5% 17% 0%
Azad Jammu & Kashmir 12.5% 19.5% 19.5%
Balochistan Tribal Areas (PATA-Balochistan) 0% 19.5% 19.5%
Federally Administered Tribal Areas (FATA) 0% 0% 0%
KPK Tribal Areas (PATA-KPK) 0% 0% 0%
Gilgit-Baltistan 0% 0% 0%
Contact Us
  • Helpline (From Ufone): 333
  • Tel: 033-11-333-100
  • Email: customercare@ufone.com
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