Usehatfamily - Ufone

What is USehat Family?

Ufone collaborates with MicroEnsure to bring financial security in times of need. USehat Family offers a financial safety net to customers and their families against costs of hospitalization at any hospital across Pakistan.

The product also provides an additional sum for funeral expenses*.

*Terms and conditions apply.

USehat Family product plans features

Following plan types are offered:

USehat Family Plans Daily recursive charges (PKR) Maximum benefit available upon payment of full one month’s subscription fee**
Daily Hospitalization Benefit Daily Intensive Care Unit (ICU) Benefit Funeral Expenses Cover
Silver 6+tax Subscriber: 1,000
Spouse: 1,000
Each child: 500
Subscriber: 2,000
Spouse: 2,000
Each child: 1,000
Subscriber: Nil
Spouse: Nil
Each child: Nil
Gold 12+tax Subscriber: 2,000
Spouse: 2,000
Each child: 1,000
Subscriber: 4,000
Spouse: 4,000
Each child: 2,000
Subscriber: Nil
Spouse: Nil
Each child: Nil
Platinum 19.50+tax Subscriber: 5,000
Spouse: 5,000
Each child: 2,500
Subscriber: 10,000
Spouse: 10,000
Each child: 5,000
Subscriber: 10,000
Spouse: 10,000
Each child: Nil

Covers are calculated based on number of days charged in a month
Pro-rated formula to calculate the cover amount for daily recursive charging:
Sum of daily subscription fee collected during one calendar month ÷ Full daily subscription fee due during one calendar month × maximum benefit.

USehat Family subscription is simple. Enter your number in the box below and you will be contacted by our representative from this number 051-8466670. The representative will explain the product details with you and walk you through the registration process.
Once registered with the plan of customer’s choosing, the daily subscription fee will be automatically deducted from the mobile balance.
Get a call back from MicroEnsure representative. (051-8466670)

Please enter your name & email.

To unsubscribe USehat, dial *6070#, go to option 4, ‘Customer Support’ and select ‘Un-Subscription’. Once successful, customer will be notified through SMS.

Who can avail USehat Family?
Subscribers of Ufone who are Pakistani nationals and aged minimum eighteen (18) years and under seventy years (70), Spouse aged minimum eighteen (18) and under seventy years (70) can avail USehat Family upon payment of applicable subscription fee. Furthermore, each child must be single, economically dependent on parents and must be aged between one (1) and twenty-one (21) years. The registration under USehat Family will expire when an insured Subscriber or Spouse reaches the age of seventy (70) years or a child reaches the age of twenty-one (21) years. In case of availability of only year of birth information, January 1 shall be considered the month and date of birth respectively.

What are the limits against various coverages?
USehat Family offers generous limits as stated below:
Daily Hospitalization and ICU Benefit:
• Minimum hospitalization stay requirement is of 24 hours
• Maximum thirty (30) nights financial cover is payable for any one hospitalization

What if my airtime balance is insufficient to pay for full month’s subscription fee?
We have taken care of that scenario and in such case, you will be offered prorated benefit as per the following formula in daily recursive charging:
[Total daily subscription fee collected during one calendar month ÷ full daily subscription fee due during one calendar month] × maximum benefit
Suppose you have selected Silver package where daily subscription fee is PKR 6+tax. In order to avail maximum benefits, you have to pay PKR 180+tax during a calendar month. Now assume that you could pay only PKR 169+tax during a calendar month, your coverage will be as per the following table:

Benefit type Coverage amount – Customer Coverage amount – Spouse Coverage amount – Each children
Daily Hospitalization Benefit 939 939 470
Daily ICU Benefit 1,878 1,878 939
Funeral Expense Benefit Nil Nil Nil

How can I avail USehat Family?
The process is very simple. You will get a call from our representative who will tell you about the product features and will assist in registration process. Once your registration is activated on Ufone systems, the charging will start and your coverage will be active. You will also receive SMS notifications at each step.

When will cover start and what will be the term of the cover?
In daily recursive charging, benefit amount will be calculated on the basis of subscription fee collected from you in a calendar month and cover will start from first day of the following calendar month.

How can I claim under USehat Family?
In case of any insured loss, you or any of your family members can notify us through one of these methods:
1- Call at USehat helpline 051-8466670
2- Call Ufone helpline 333
3- Send an email at helpdesk.pakistan@microensure.com
Please note that you or your family members must notify a claim within ninety (90) days of occurrence of the insured loss. Failure to do so can affect claim approval.

What documents will be required to claim under USehat Family?
Following documents must be provided within ninety (90) days of the date of occurrence of insured loss through the process explained below:

All Claims types:
a) Insured person’s CNIC (birth certificate in case of a child)
b) Claimant/beneficiary CNIC
c) Claimant Statement signed by the claimant
d) Heirship certificate to establish claimant title if no beneficiary was designated by the insured subscriber
e) Guardianship certificate if the beneficiary is minor
Claims under Hospitalization and ICU Benefits:
a) Hospitalization record giving dates of admission and discharge, diagnosis made and the treatment given
b) Attending physician’s statement
c) Police FIR and medico-legal report in situations where hospitalization is as a result of accident, violence, attempted self-destruction

Claims under Funeral Expense Benefits:
a) Death certificate issued by authorized government body
b) In the event of death, post-mortem report (if available)
All documents can be submitted in scanned form. However, the insurance company reserves the right to ask for original documents and any other reasonable document as and when required.

Who will be paid the Claim?
Claims under Hospitalization and ICU Benefits:
The claim will be payable to the insured subscriber. However, if state of health of the insured subscriber is such that he or she cannot give a valid discharge of claim settlement to the insurance company, additional documents such as heirship certificate or guardianship certificate may be asked.

Claims under Funeral Expense Benefits:
The claim will be paid to your family member who submits heirship certificate issued by authorized government body. However, if you designated a beneficiary after registration into the product, through verbal instructions at customer services touch points mentioned here, claim will be payable to the beneficiary so designated by the subscriber and existing in MicroEnsure’s records.

Can I go to any hospital?
Yes, you can visit any hospital for inpatient treatment including free Government and trust hospitals as long as the facility is:
a) Licensed by the Government authorities to provide medical care in accordance with the laws of Pakistan
b) Is primarily engaged in providing diagnostic and laboratory tests, medical evaluations, medical treatment and services and surgical facilities
c) Has 24 hours-a-day nursing service by registered graduate nurses under the permanent supervision of in-house Physicians in charge
d) Maintains proper in-patient facilities with documented protocols and procedures
e) Maintains a daily medical record for each of its patients, which is readily accessible to the insurance company.

When will the claim be paid? How will the claim be paid?
All valid claims will be paid within five (5) working days upon completion of all required documents. Claim will be paid by issuing a crossed cheque drawn in favour of the claimant, mobile money or any other medium as agreed between parties from time to time.

In what circumstances will my claim not be paid?
The claim will not be paid in the event of the following:
a) Suicide, assault, murder, self-destruction or self-inflicted injury, while sane or insane, or any attempt there at; under the influence of contraband drugs/drinks
b) Natural catastrophes, war, declared or undeclared, or any act of war or insurrection, or as a result of a strike, riot, civil commotion
c) The commission or attempted commission of an act which would subject the person to civil or criminal penalties, or the contravention of any law
d) Filing of a fake claim
e) In the event of non-payment of premium and non-availability of cover in the month when the loss has occurred

Under what conditions my subscription under USehat Family will be terminated?
a) Cessation of USehat Family by any reason whatsoever
b) Upon payment of any claim
c) Insured subscriber ceases to be a Ufone subscriber
d) Your decision not to continue with the product and communication of that to us using the customer service touch points
e) Continuous non-payment of subscription fee
f) Filing of fake claims
g) When a subscriber attains seventy (70) years of age or a child attaining the age of twenty-one (21) years

Where can I contact in case of questions, enquiries or complaints?
1- USehat helpline 051-8466670
2- Ufone helpline 333
3- Email at helpdesk.pakistan@microensure.com

I have multiple SIMs of Ufone, can I avail more than one USehat Family subscriptions?
No, only one subscription is allowed per CNIC.

  • Subscribers of Ufone who are Pakistani nationals and aged minimum eighteen (18) years and under seventy years (70) and family member can avail USehat upon payment of applicable subscription fee.
  • Customers must pay subscription fee to be eligible to avail USehat Family protection plans.
  • The products are developed by MicroEnsure Pakistan (Private) Limited who is also providing distribution and administrative services under this arrangement.
  • The insurance benefit offered under the products will be governed by the terms and conditions contained in the group policy issued by registered insurance companies in Pakistan. The insurance cover provided in the products is underwritten by Asia Insurance Company Limited who will be responsible for payment of valid claims under the insurance benefit.
  • Ufone is only facilitating the offer and should not be construed as distributing these products and is not responsible for any benefits promised therein.
  • All subscription and any benefits payable under the products will be in Pakistani rupees.
  • By enrolment in products, a subscriber authorizes Ufone to share his/her details available with Ufone to the parties providing these products. The subscriber agrees and acknowledges that he or his legal heirs shall not hold Ufone responsible for any consequences of sharing such information.
  • The terms of the products including subscription fee can be amended or the products can be withdrawn by the supplier parties at any time and in such an event subscribers shall be informed through an SMS or any other manner as agreed between the parties.
Contact Us
  • Helpline (From Ufone): 333
  • Tel: 033-11-333-100
  • Email: customercare@ufone.com
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