About Us

About Us

Ufone is an Etisalat Group Company that started its operations in January 2001. Since then, it has become a leader in innovation and has established presence in all the major cities, along with comprehensive coverage across all the major towns, villages and tehsil headquarters of Pakistan.

Who we are?

In Pakistan, we have established ourselves as an accomplished BPO services provider that has never compromised on Customer Services quality. Having extensive experience in hosting and managing both domestic and international outsourced projects, we are one of the fastest growing BPO service providers in the country.

Our priority is to create a more efficient and productive business and drive value from our core telecommunications operations by providing differentiated and outstanding business solutions to our clients and business partners.

We are committed to being a responsible and innovative market leader. Our strategy is underpinned by delivering an unparalleled customer experience, developing responsible and innovative products and services for our clients and partners.

3 state-of-the-art Call Centers
Over 265 Franchises
Over 200 Shops &
Service Centers
Growing Network of
over 35 VTM Machines

We believe that customer engagement and experience can ultimately determine the success or downfall of any business. For the same reason, we offer top of the line, professional customer support through our multi-channel platforms. Our services are designed to integrate seamlessly with any business, so we function like an extension of our client’s own team.

What we do?

Being a part of the Etisalat Group and among one of the leading telecom operators in Pakistan, Ufone has the capacity to empower its clients to rebuild their market positions, reimagine their business systems, and create innovative offerings for them. It accomplishes this by understanding that outsourcing has evolved from tactical opportunity to a strategic necessity, with businesses looking to partner with solution providers who have the proven ability to unlock business potential and transform processes to enhance value.

The Ufone BPO has established a strong footprint in the market and caters to major government institutions, as well as business and corporate organizations across various industries in Pakistan.

Our core competencies lie in the transformational solutions that we offer to our clients. The comprehensive range of BPO solutions are targeted at different business verticals, enabling us to blend our industry expertise in all our service offerings.

Our key business offerings include;

Contact Center

Software Development &
Deployment Solutions

Email, Social Media & Live
Chat Support

Order Fulfillment & Order

Remote Management
Services / Technical


Vehicle Tracking Services

Health Management

Quality Management

Recruitment &
HR Services

Ufone strives to continue innovating to enable all clients and business partners to do more and be more with advances in technology, particularly over mobile internet. This goal is supported by significant investments in networks to ensure quality coverage, speeds and capabilities, as well as simplified price plans, customer touch-points, and processes geared up to maximize customer experience.

Our Business Partners

Contact Us
  • Helpline (From Ufone): 333
  • Tel: 033-11-333-100
  • Email: customercare@ufone.com
Download "MY UFONE" app from
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