Trouble Shooting & Complaints - Ufone

Trouble Shooting & Complaints

Guidance and troubleshooting during international roaming in any foreign country

Going to the USA?

  • Make sure your phone is tri band compliant
  • Supporting 900, 1800 and 1900 mobile frequencies

Network Selection Procedure

  • We recommend handset network selection mode will be automatic
  • In case of a network selection issue, manual selection option will be adopted from the user handset
  • For economical roaming tariff & preferred operator selection click (i) Prepaid (ii) Postpaid

Voice Dialing Procedure

  • All outgoing calls should be dial with “+” or “00” followed by the country code and the destination number. e.g. for Pakistan simply dial +92(city/mobile code) (number)
  • For economical roaming tariff & preferred operator selection click (i) Prepaid (ii) Postpaid

Prepaid Data Browsing

  •  For prepaid data Roaming Service activation, dial *506# and follow reply based instructions
  • In case still browsing failed, check your handset APN setting there should be Ufone.pinternet
  • For economical roaming tariff & preferred operator selection click (i) Prepaid

Balance Recharge & Inquiry procedure

  • Select your mode of payment and payment location as per your convenience. Click Recharge Guide

After following above mentioned Trouble Shoot & complaints guidelines if still facing any issue during International roaming; you can raise to us by any one of the following options:-

  • Contact Ufone Customer IR Helpline +92-333-5100038 while traveling internationally. Outgoing call to Pakistan will be charged as per prevailing tariff
  • Email:
  • Social Media Official Accounts:

The following handsets would allow U to access their networks:

Vendor Models
 NOKIA 5800, 6233, 6234, 6280, 6288, 6290, 6630, 6650, 6680, 7390, 7600, E60, E61, E65, E70, N70, N71, N73, N77, N80, N90, N91, N92, N93, N95
 Motorola A1000, E1000, V1000, A835, A925, C975, C980, E770, E770V, E1070, E1120, V975, V980, V1050, RAZR v3x, RAZR v3xx, RAZR maxx, RAZR maxxV6
 LG U8360, U8380, U300, U400, U880, U890, U900
 Samsung SGH-Z320i, SGH-Z400, SGH-Z510, SGH-Z540, SGH-Z540v, SGH-Z720, SGH-ZV10, SGH-ZV30, SGH-ZV40, SPH-W2100
 Sony Ericsson K600, K600i, K608, K608i, K610i, K610im, K800i, K810i, M600, M600i, P990i, V600, V600i, V630i, W850i, W880i, W900, W900i, W950i, Z610i, Z800, Z800i
 SHARP SHARP 703, SHARP 903, 550SH, 770SH
 BenQ-Siemens EF81, EF91, E81
 BlackBerry 8707g, Bold
 NEC N900iG


To talk to our Customer Care Representative


  • Call 333 from Ufone number
  • 033-11-333-100 from any other number

 Your SIM is your identity, only use SIMs issued through Biometric Verification – PTA

Contact Us
  • Helpline (From Ufone): 333
  • Tel: 033-11-333-100
  • Email:
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