Trouble Shooting & Complaints
Guidance and troubleshooting during international roaming in any foreign country
Network Selection Procedure
We recommend handset network selection mode will be automatic
In case of a network selection issue, manual selection option will be adopted from the user handset
For economical roaming tariff & preferred operator selection click (i) Prepaid (ii) Postpaid
Voice Dialing Procedure
All outgoing calls should be dial with “+” or “00” followed by the country code and the destination number. e.g. for Pakistan simply dial +92(city/mobile code) (number)
For economical roaming tariff & preferred operator selection click (i) Prepaid (ii) Postpaid
Prepaid Data Browsing
For prepaid data Roaming Service activation, dial *506# and follow reply based instructions
In case still browsing failed, check your handset APN setting there should be Ufone.pinternet
For economical roaming tariff & preferred operator selection click (i) Prepaid
Balance Recharge & Inquiry procedure
Select your mode of payment and payment location as per your convenience. Click Recharge Guide
After following above mentioned Trouble Shoot & complaints guidelines if still facing any issue during International roaming; you can raise to us by any one of the following options:-
Contact Ufone Customer IR Helpline +92-333-5100038 while traveling internationally. Outgoing call to Pakistan will be charged as per prevailing tariff
Email: customercare@ufone.com
Social Media Official Accounts:
Your SIM is your identity, only use SIMs issued through Biometric Verification – PTA