Customer Care

Ufone Postpay at your Service!


Sales & Service Centers

Services Provided


  • Mobile Number Portability
  • Connection purchase
  • Bill payment
  • SIM Activation
  • Number blocking in case of lost or stolen SIMs
  • Transfer of subscription
  • Changing access levels
  • Number change
  • Address change
  • SIM replacement
  • Product / package change
  • Activation of VAS
  • Connection closure
  • Handset & other mobile accessories
  • PIN / PUK code number inquiry
  • GPRS
  • IR activation
  • Missed Call Notification
  • Call Forwarding
  • Conference Call
  • FNF Activation / Changes


Timings


  • 09:00 AM to 08:00 PM – Rawalpindi Saddar, Gulberg Lahore &Haidery Karachi
  • 09:00 AM to 08:00 PM – Peshawar, Rwp, Lahore, Islamabad, Gujranwala



Ufone Call Center

    Services Provided


    • Bill enquiry (credit limit, expiry date etc.)
    • Reporting of lost phone
    • Number blocking in case of lost or stolen SIMs
    • Connection status (active / inactive)
    • Tariff
    • Products information
    • Ufone Sales & Service Center information
    • Nearest dealer information
    • Ufone coverage areas
    • Emergency number information
    • International roaming information
    • Value added services information
    • Missed call alerts
    • Call forwarding
    • Conference call
    • FNF Activation / Changes


Timings


  • 24 hours a day


Queries, Information or Feedback


  • Dial 333 from UfonePostpay
  • 033-11-333-100 from Landline
  • Email: customercare@ufone.com
  • Fax: 111-333-900

Terms & Conditions

  • Your SIM is your identity, only use SIMs issued through Biometric Verification – PTA
  • Effective 1st December 2017, taxes on all Postpay packages and products will be updated according to the provincial taxes imposed by the Government of Pakistan in 2017, presented in the table below.

    Tax Territory Postpay Tax Regime - 2017
    AIT GST - Voice, texts, VAS, Line rent & other services
     1)  Punjab  12.50%  19.50%
     2)  Sindh  12.50%  19.50%
     3)  Khyber Pakhtunkhwa (KPK)  12.50%  19.50%
     4)  Baluchistan  12.50%  19.50%
     5)  Islamabad (ICT)  12.50%  17.00%
     6)  Azad Jammu & Kashmir (AJK)  12.50%  17.00%
     7)  Gilgit-Baltistan (GB)  12.50%  0.00%
     8)  Federally Administered Tribal Areas (FATA)  0.00%  0.00%
     9)  Provincially Administered Tribal Areas (PATA) - KPK  0.00%  0.00%
     10)  PATA - Balochistan  0.00%  19.50%

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