Voice Of The Customer
 
Dear Customer,
 
Ufone is committed to provide the highest standard of services to you via its brand experience and sales service. We believe in continuously improving our services and efforts to satisfy you. In order to identify your expectations and needs better we would appreciate your feedback on any kind of observation you may have. Thank you for taking the time to share your thoughts with us.
 
Customer Feedback
Items marked with an * are required..
Name: *  
Mobile No: *
 
Prepaid Postpaid  
Email:
Please select the box that best expresses your experience at Ufone Service Center
Service Center
  Agree Disagree No Comments
The quality of service satisfied my needs.
Service was prompt, courteous and helpful.
Knowledgeable and professional staff.
The environment was clean and comfortable.
I would recommend this facility/activity to a friend/co-worker.
Last visited:
In your opinion what improvements should be made, in order to serve you better at service center.
Contact Center 333- IVR
  Agree Disagree No Comments
Call to 333 is easily connected.
I am satisfied with the services & information available on IVR.
Quality of recording available on IVR is good.
Called 333 on :
What can we do to improve the services & information available on IVR.
Contact Center 333 - Customer Care Representative
  Agree Disagree No Comments
The quality of service satisfied my needs.
Service was prompt, courteous and helpful.
Knowledgeable and professional staff.
I would recommend this facility/activity to a friend/co-worker.
Called 333 on :
In your opinion what improvements should be made, in order to serve you better at contact center.
Web Self Care
  Agree Disagree No Comments
The facilities available on web self care satisfy my needs of managing my phone account.
In my opinion additional facilities should be provided on web self care .
I would recommend this facility to a friend / co worker.
Last used on :
What improvements can be made to improve web self care service.
General Feedback
Which of the following mediums do you prefer to acquire product related information.
Website
Contact center's IVR
Contact center's Customer care representative
Service Center's customer care representative
*Please share any other feedback or suggestion, which in your opinion may help us improve our customer service for you.
 
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