| Policies & Process |
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| International Roaming |
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| Ufone provides international roaming facility to both Prepaid and
Postpaid customers in various countries. |
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| International Roaming Service is activated by default on your Prepaid
connection. For Postpaid however, security deposit of Rs. 15000/- will be
required. You may visit Service Center or Franchise with deposit amount and
required documentation including Original and copy of Computerized National
Identity Card and original paid utility bill (not more than three months old) OR
copy of valid passport of same address. |
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| Ufone also offers SMS roaming facility to its customers. Through this
service you can use your Ufone number for sending and receiving SMS services
only while roaming. Incoming and outgoing calls, GPRS and MMS are not available
in SMS roaming. |
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| New Connection |
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| For New Ufone connection please visit Service center or franchise with
your Computerized National Identity Card and its copy. Charges for new
connection are Rs. 100/- |
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| You will get preloaded balance of Rs. 50 along with expiry of 30 days
in your prepaid SIM. Security deposit will be required as per desired Postpaid
package and access level. |
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| Mobile Number Portability Information |
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| With mobile number portability, you can switch your network while
keeping the same number. For changing network, please ensure that the number is
registered on your name. Ownership can be confirmed by sending “MNP” to 667.
Forward the received response to 76333. SMS charges will be charged as per your
network tariff. After confirmation of ownership, request can be entertained from
333 or you can visit Ufone Service Center or Franchise with original
Computerized National Identity Card and active SIM. |
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| New SIM Activation |
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| For activation of a new SIM dial 789 from your new SIM and provide
information from your Computerized National Identity Card. Upon verification SIM
will be registered in your name and activated. Beside your Computerized National
Identity Card Number, Name and Father Name, mentioned on your Computerized
National Identity Card, secret questions like Mother’s Name or Place of Birth
may be inquired when you call 789 helpline for SIM activation. |
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| Disown numbers not in your use |
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| To check the count of numbers registered in your name on any network
you can SMS your Computerized National Identity Card number to 668 and in return
get a response from Pakistan Telecom Authority’s database on the count of mobile
numbers active against your name at each Mobile operator’s end. If the
information received is not correct, you may visit the nearest Service Centre or
Franchise centre of the respective operator for rectification of records and
disown numbers not in your use. |
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| Transfer of Ownership |
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| To change the ownership of a number, you may visit Service Center or
Franchise along with your original Computerized National Identity Card and
active SIM card. In addition, presence of transferee (if known to you) along
with his/her Computerized National Identity Card and NOC (No Objection
Certificate) is mandatory. SIM will be registered in your name after detailed
verification. Transfer of ownership will be free of cost. Ownership of numbers
Ported In from other networks or special numbers cannot be changed. |
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| From Prepaid to Postpaid |
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| To convert your Prepaid connection into Postpaid you may visit nearest
Service Center or Franchise along with Computerized National Identity Card and
SIM. Select required package and desired access level. Submit required security
deposit and number will be converted to Postpaid. |
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| For Postpaid to Prepaid |
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| You can also convert your Postpaid connection into Prepaid after
utilizing Postpaid services for 90 days. Security Deposit will be returned to
you upon conversion for which you will be requested to visit Service Center or
Franchise. Rs. 200/- will be charged for this conversion. |
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| Reconnection |
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| You can get your cancelled Ufone numbers reconnected without paying any
extra charges from Ufone Customer Service Center or Franchise. You can also get
free of cost SIM if you have lost your old SIM card. For Postpaid reconnection,
security deposit will be required as per desired package. |
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