Policies & Process
 
Processes ...
 
International Roaming
 
Ufone provides international roaming facility to both Prepaid and Postpaid customers in various countries.
 
International Roaming Service is activated by default on your Prepaid connection. For Postpaid however, security deposit of Rs. 15000/- will be required. You may visit Service Center or Franchise with deposit amount and required documentation including Original and copy of Computerized National Identity Card and original paid utility bill (not more than three months old) OR copy of valid passport of same address.
 
Ufone also offers SMS roaming facility to its customers. Through this service you can use your Ufone number for sending and receiving SMS services only while roaming. Incoming and outgoing calls, GPRS and MMS are not available in SMS roaming.
 
New Connection
 
For New Ufone connection please visit Service center or franchise with your Computerized National Identity Card and its copy. Charges for new connection are Rs. 100/-
 
You will get preloaded balance of Rs. 50 along with expiry of 30 days in your prepaid SIM. Security deposit will be required as per desired Postpaid package and access level.
 
Mobile Number Portability Information
 
With mobile number portability, you can switch your network while keeping the same number. For changing network, please ensure that the number is registered on your name. Ownership can be confirmed by sending “MNP” to 667. Forward the received response to 76333. SMS charges will be charged as per your network tariff. After confirmation of ownership, request can be entertained from 333 or you can visit Ufone Service Center or Franchise with original Computerized National Identity Card and active SIM.
 
New SIM Activation
 
For activation of a new SIM dial 789 from your new SIM and provide information from your Computerized National Identity Card. Upon verification SIM will be registered in your name and activated. Beside your Computerized National Identity Card Number, Name and Father Name, mentioned on your Computerized National Identity Card, secret questions like Mother’s Name or Place of Birth may be inquired when you call 789 helpline for SIM activation.
 
Disown numbers not in your use
 
To check the count of numbers registered in your name on any network you can SMS your Computerized National Identity Card number to 668 and in return get a response from Pakistan Telecom Authority’s database on the count of mobile numbers active against your name at each Mobile operator’s end. If the information received is not correct, you may visit the nearest Service Centre or Franchise centre of the respective operator for rectification of records and disown numbers not in your use.
 
Transfer of Ownership
 
To change the ownership of a number, you may visit Service Center or Franchise along with your original Computerized National Identity Card and active SIM card. In addition, presence of transferee (if known to you) along with his/her Computerized National Identity Card and NOC (No Objection Certificate) is mandatory. SIM will be registered in your name after detailed verification. Transfer of ownership will be free of cost. Ownership of numbers Ported In from other networks or special numbers cannot be changed.
 
Product Change ...
 
From Prepaid to Postpaid
 
To convert your Prepaid connection into Postpaid you may visit nearest Service Center or Franchise along with Computerized National Identity Card and SIM. Select required package and desired access level. Submit required security deposit and number will be converted to Postpaid.
 
For Postpaid to Prepaid
 
You can also convert your Postpaid connection into Prepaid after utilizing Postpaid services for 90 days. Security Deposit will be returned to you upon conversion for which you will be requested to visit Service Center or Franchise. Rs. 200/- will be charged for this conversion.
 
Reconnection
 
You can get your cancelled Ufone numbers reconnected without paying any extra charges from Ufone Customer Service Center or Franchise. You can also get free of cost SIM if you have lost your old SIM card. For Postpaid reconnection, security deposit will be required as per desired package.