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| Complaint |
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| Complaint Handling Time |
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| Balance Drop Complaint | 48 hours |
| Bill Not Received/Late Bill Delivery Complaint | 24 Hours |
| SMS Bucket Complaint | 24 Hours |
| Call Center Complaint/Wrong Info | 36 Hours |
| Call Drop Complaint | 72 hrs |
| Customer Service Center Complaint | 36 hrs |
| Data Entry Not Done For Pre Pay | 24 Hours |
| GPRS/MMS Complaints | 20 Hours |
| Global SMS Complaint | 48 Hours |
| Incorrect Billing Complaint | 24 Hours |
| International Roaming | 12 hrs |
| Mylogo/ Oplogo Complaints | 12 Hours |
| Network Busy Complaint | 72 Hours |
| Outgoing Call complaint | 18 Hours |
| Picture Message Complaint | 12 Hours |
| Port-In complaint | 24 Hours |
| Post paid Payment Complaint | 24 Hours |
| Postpay payment by card/EVC complaint | 12 Hours |
| Prepay Package Change Complaint | 24 Hours |
| Ring Tones (Polyphonic) Complaint | 12 Hours |
| Ring Tones Complaint | 12 Hours |
| SMS Complaint U to U | 27 Hours |
| SMS Complaint to Other Operators | 48 Hours |
| Scratch Card Loading Complaint | 12 Hours |
| U Share Complaint | 24 Hours |
| WEB Site Accessibility Complaint | 12 Hours |
| Weak coverage complaint | 72 Hours |
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