Self-Care Service Features
Dear Customer,
Self care account will give you access to following features and facilities and allows U to manage your mobile connection effectively.Following are the features & facilities available.
1. MNP port in request
2. Delivery @ doorstep (Currently 6 cities only)
3. Customer Profile with Customer Information and Service Information
4. Billing & Credit Details *
5. Transaction Details *
6. Friends and Family Numbers
Query of Friends and Family Numbers
Addition/Modification of Friends and Family Number
Deletion of Friends and Family number
7. VAS Details
Query of Activated Value Added Services
Addition of Value Added Services
Deletion of Value Added Services
8. Info Services
9. PIN/PUK Details
10. Address Change
11. Blocking
12. Restoration
13. Duplicate Bill Generation *
14. Bill Delivery Details *
15. Payment Option
Post paid Bill Payment
Post paid Deposit Payment
Self Care Account Recharge ( Prepaid / Post paid )
Prepaid Balance Recharge
16. Access Level Change
17. Credit Limit Change*
18. Package Conversion (Both Prepaid and Post paid)
19. Prepaid to Post-Paid Conversion
20. Call History
21. Complaint Section
Network Complaint
Payment Complaint
Billing Complaint
Service Complaint
Bill Delivery Complaint
Obnoxious Caller Complaint
Staff Complaint
22. Feedback
23. Tax Certificate
24. Tariff details
25. Short Codes
Note: Items marked with *are for Postpaid Subscribers ONLY.
Call History is currently available for both prepaid & postpaid users
View Only Calls Service is available to post paid customers FREE OF COST
View Only Call Service will be charged Rs.12 (inclusive of Tax) for prepaid subscribers.
Calls downloading will be charged for Rs.60 (inclusive of Tax) for prepaid subscribers.
Post paid users can view current month (unbilled) calls using this feature. Billed orprevious month’s calls can be accessed by using the duplicate bill generation feature (last 6 Months Only)
Register now and win 10 U to U minutes, click here for yourself care
account & manage your account as you desire.