Mobile Number Portability
 
Ufone welcomes you to bring your...
...mobile number to the best service. Through Mobile Number Portability (MNP), mobile phone subscribers can retain their mobile phone numbers when they change mobile operators. Therefore a 0300-xxxxxx or 0345-xxxxxxx can be a Ufone customer in the MNP regime.
Benefits of being a part of Ufone are:
Enjoy the most affordable rates.
City to city connection within seconds.
Accurate billing that you can depend on.
Quality network that you can truly rely on.
How to join Ufone:
Customers of any these mobile operators (Mobilink, Telenor, Warid, Paktel, Instaphone) wanting to use Ufone network/services will be required to visit the nearest Ufone Sales Service Centers or Ufone Franchise Centers.
PORT-in Process :
Customers will be required to fill in the port request form giving out their mobile number, name, CNIC/NIC/passport # & SIM number.
In addition to port request form (copy enclosed), customers will be required to fill in CSAF just like it is done for new sales as per the product opted pre or post followed by payment of security deposit in case of postpaid as per tariff plan. For prepay port-in sales there will be no other charges except porting. There will be no GOP payment required in case of port-in sales.
FAQs
 
Q: What is MNP?
A: MNP allows any of your friends or family members using services of other cellular operators to move to Ufone carrying the same Mobile numbers.
 
Q: Why should I move my friends or family numbers to Ufone?
A: They will be added to your F&F list & U will save money on calling them.
  We have made the process very smooth & easy to join in to our network.
  We at Ufone have the best network and most economical packages
  We will also start offering special discounts to these customers after porting in to Ufone.
 
Q: What is the process for my friends or Family numbers to port-in to Ufone? Most of my friends and family numbers are already on Mobilink / Warid/ Telenor, I think it would be easier for me to port out?
A: It is beneficial for your friends to move to Ufone so that U & friends will enjoy the most economic tariffs, vast range of Value added services & wide coverage area. All they have to do is to visit any nearest Ufone Service centre or franchise centre & fill up a form to port-in to Ufone

You can also give us their numbers & names, we will call them to inform that you have requested us for them to join our network, we will also guide them to the nearest customer services centre or sales centre & Ufone will take care of the rest.
 
Q: I want to port out to other network?
A: Why would U want do that? Our network offers you the best in
Coverage
Most Cost Effective tariffs
Best in class customer services
VAS (U-mail, Phone book saver, Missed call Alerts, U-share, U-Top Up)

Click here for the Tariff Sheet
 
Q: Your coverage is bad, Can’t get coverage, coverage was good but not good anymore?
A: Ufone is already undergoing the largest network expansion plan in Pakistan and we are in the process of rapidly adding new cities to our network, we are adding more capacity to the network to satisfy your needs. This will improve / resolve your coverage issues.
 
Q: Mobilink / Telenor / Warid has offered me a better package to port in?
A: We have the most economical offer through Prepay Public Demand @99 paisas per 30 seconds for calling any number, any network, anywhere in Pakistan.
  At Ufone every hour is happy hour as with our U-circle rates U can call as low as 45 paisa per 30 seconds to your 5 friends & family numbers (4 Ufone and 1 PTCL number)
  Tariff comparison should be referred for detailed discussion.
 
Q: What are the charges for porting in to Ufone
A:  As per new scenario the port in fee is free of cost.
 
Q: What charges do I have to pay to port-out of Ufone?
A: (If customer does not agree to stay on board) for postpaid customer: he / she would need to settle his / her dues completely on all numbers registered in your name.
  After settlement of dues, you need to convert the “to be ported out number” from postpaid to prepaid and then U can port-out after 4 working days.
  U would need to visit the recipient operator’s office for all this
 
Q: Are there any other conditions that need to be fulfilled at donor operator’s end before I can port in to Ufone OR before I port out of Ufone?
A: The number has to be registered in your name, U need to settle all financial & contractual obligations (if any) before porting out.
  You number has to be active for at least 60 days after the date of activation / ownership change.
 
Q: In what time frame will I able to port in to your network?
A: End to end it is max of 4 working days process, however it depends how quickly the donor operator responds after the clearance process.
 
Q: What is the clearance process?
A: The number has to be registered in your name, U need to settle all financial & contractual obligations (if any) before porting out. You number has to be active for at least 60 days after the date of activation/ ownership change.
 
Q: Would my existing SIM card work when I port-in to Ufone / port out of Ufone?
A: No, you will be given a new SIM card when U port-in to Ufone.
Similarly U will get a new SIM card from the operator U port to.
 
Q: Will my prepaid balance get transferred with my number when I port out of Ufone or Port-in to Ufone from other networks.
A: No the prepay balance is not portable. U will have to recharge new Ufone card or use U-Top Up facility for the same.
 
Q: What will happen if I have any outstanding dues at donor operator’s end & I apply for port-in to Ufone OR I have dues at Ufone end & I want to port out?
A: Your port request will be rejected by donor operator; therefore U will be required to settle your dues completely before applying for porting.
 
Q: The number is not in my name & I want to apply for porting?
A: U will have to either get the number registered in your name before applying for porting or U will have to apply with the same name & NIC # under which your number is registered with the donor operator
 
Q: I have applied for port-in to Ufone as postpaid customer & have paid the security deposit, if my case gets rejected by donor operator, in what time will I get my security deposit refunded?
A: Right away, all you have to do is to visit the same Ufone outlet where U had applied for port-in & request for refund.
The said outlet will refund your money there & then.
 
Q: Will my contacts, address book etc remain intact when I port?
A: If the contacts are saved in the phone, yes they will remain intact, however if they are saved in the SIM card, they will not remain intact as you will get a new SIM card from the recipient operator, therefore it is advisable to copy your contacts from SIM to the phone (if your phone has the option) before porting.
 
Q: I have applied for port-in to Ufone, would my number remain active throughout the port process period of 4 days?
A: Though your number will remain active but there will be a down time of couple of hours during which the donor operator will disconnect the number from its network & Ufone will process the activation of your number on its network.